• General Guidelines:
    • close a panelPanels - Features in the Control Center are grouped into panels.  There are panels to see current conditions, apply an override, change modes and many more.  You can visit MY PROFILE -> Panels in the main menu to customize which panels will be displayed on your Home Screen.  You can also view most panels under SETTINGS in the main menu.  Clicking the 'x' in the upper right hand corner will close that panel.
    • working with barCurrent Working Device - You can add multiple thermostats to your account and manage them all from this Control Center.  The gray bar directly below the menu indicates which thermostat you are currently viewing and working with.  You can change your working device by either clicking the 'switch' icon or selecting Switch under DEVICES in the Main Menu.  Select View All under DEVICES to see and manage all devices registered to your account.
    • Input Field Colors - Different colors are used to indicate the possible states of input fields.
      • gray textCharcoal - This is the default or normal state.  Changes will return to this color after they have been sent to and confirmed from your thermostat.
      • orange textOrange - Any change that has not yet been submitted.  This color implies that further action is required before this setting will be sent to your thermostat.  If left unsubmitted, any orange changes will 'time-out' after approximately two minutes.
      • blue textBlue - A pending change that has been submitted and is transmitting to your thermostat.  Depending on your setup and network, these changes can take up to several minutes to take effect.
    • tips iconTips - Additional information or tips are available for select panels.  Visit MY PROFILE -> Edit and uncheck the box marked 'Show Tips' to turn them off.

  • Current Status (Panel)
    • Current Mode: - At any given time, the high and low temperature setpoints are controlled by one of the following modes:
      • Vacation (highest priority)
      • Override
      • Program Schedule
      • Comfort Window (default / lowest priority)
    • Current Setpoints: - If available, shows the values of the current heating and cooling setpoints corresponding to which Mode is in effect.
    • Status: - Shows the connection status (Communicating or Communication Lost) between our servers and your thermostat.
    • Last Response: - The date and time of the last successful communication between the server and thermostat.

  • Adding a New Device
    • Basic Steps:
      • 1. Create / Confirm User Account
      • 2. Connect Device to the Internet
      • 3. Pair Device
    • Create / Confirm User Account: (If you have already completed this step, skip to Connecting Device to the Internet)
      1. Visit Remote Access Center and click the link labeled 'new account' under the login form.
      2. Enter a valid email address, your first name and click the button labeled "Create Account."
      3. Check your email to get your temporary password.
    • Connect Device to the Internet: - Follow the device instructions to connect your device to your wireless network.  In general, you will need to enter your network SSID, password and click 'Connect'.
    • Pair Device: - Follow the device instructions to 'pair' your device.  In general, you will need to locate the pairing feature, enter your account username (email), password and click 'Pair'.

  • Override (Panel)
    • Type: - Allows you to select the type of override to be applied.
      • 'until next program entry' - Override will persist until the start of the next scheduled Program Entry.  Check Program Schedule for more information on Program Entries.
      • 'until a specified time' - Override will persist until the entered time has been reached.  The maximum duration of this override is 24 hours.
      • 'for a length of time' - Override will persist for the selected amount of time.  The maximum duration of this override is 23 hours, 45 minutes.
      • 'indefinitely' - Override will persist until canceled.  This functions in a similar way to 'HOLD' on typical thermostats.
    • Cooling Setpoint: - The setpoint used for cooling during override.  This setting must be at least 3 degrees greater than the Heating Setpoint.
    • Heating Setpoint: - The setpoint used for heating during override.  This setting must be at least 3 degrees less than the Cooling Setpoint.
    • Time: - Either the end time or duration of override depending on Override Type.
    • Set Override (button): - Click this button to apply the selected Override.
    • Cancel Override (button): - Click this button to cancel the current Override.  This button is only available when the thermostat is in Override mode.

  • Current Conditions (Panel)
    • Indoor Conditions: - Displays the current indoor temperature and relative humidity.
    • Outdoor Conditions: - Displays the current outdoor temperature and relative humidity provided by the thermostat's outdoor sensor.  If there is no outdoor sensor connected, the values will be obtained from an online weather service using the Postal Code associated with your thermostat.
    • Thermostat Settings: - Displays the current Mechanical Mode (OFF, AUTO, COOL, HEAT, E-HEAT) and the current state (heating, cooling) if the mechanical equipment is running.
    • Economizer Settings: - Displays the current Economizer Mode (OFF, AUTO, COOL, HEAT) and the current state (heating, cooling) if the Economizer is operating.

  • Mode Settings (Panel)
    • Mechanical: - Allows you to change the current Mechanical Mode (OFF, AUTO, COOL, HEAT, E-HEAT).
    • Fan: - Allows you to change the current Fan Mode (ON, AUTO).
    • Economizer Settings: - Allows you to change the current Economizer Mode (OFF, AUTO, COOL, HEAT).  If this setting is not displayed, please see the wiring configuration located on the thermostat.

    Note: The modes shown in black font are the default modes.


  • Comfort Window (Panel)
  • ComfortWindow chart

    The ComfortWindow is a graph showing your personal area of comfort.  Moving up on the vertical axis represents an increase in Temperature while moving right on the horizontal axis represents an increase in Relative Humidity.  The dot indicates the current conditions of your home relative to your ComfortWindow.  The dot will be displayed as green if inside the ComfortWindow and red when it falls outside.

    • Max Temp: - The upper limit of the ComfortWindow temperature range.  This is a 'feels like' (humidity compensated) value.  This setting must be at least 3 degrees greater than the Min. Temp Setpoint.
    • Min Temp: - The lower limit of the ComfortWindow temperature range.  This is a 'feels like' (humidity compensated) value.  This setting must be at least 3 degrees less than the Max. Temp Setpoint.
    • Max RH: - The upper limit of the ComfortWindow Relative Humidity range.  We recommend setting this value between 45 and 55%.  Maintaining moistures levels above 55% may the growth of mold.  This setting must be at least 20 percentage points higher than the Min RH Setpoint.
    • Mix RH: - The lower limit of the ComfortWindow Relative Humidity range.  We recommend setting this value between 15 and 25%.  This setting must be at least 20 percentage points less than the Max RH Setpoint.

    ComfortWindow chart

    Note: Click the gear in the lower left hand corner of the Comfort Window Panel to further customize it.


  • Vacation (Panel)
  • Vacation Mode is a way to permanently set the settings on your thermostat while you are away for extended periods.  Vacation settings take priority over Overrides, Program Entries and ComfortWindow settings.

    • Cooling Setpoint: - The setpoint used for cooling while the thermostat is in Vacation Mode.  This setting must be at least 3 degrees greater than the Heating Setpoint.
    • Heating Setpoint: - The setpoint used for heating while the thermostat is in Vacation Mode.  This setting must be at least 3 degrees less than the Cooling Setpoint.

  • Program Schedule (Panel)
  • The Program Schedule gives a quick glance of all Program Entries.  A Program Entry is a block of time on one or more days with a high and low setpoint which will be used instead of the ComfortWindow settings.  The ComfortWindow settings will apply during times without a Program Entry.  You can enter up to 15 different Program Entries in your schedule.

    • Add an Entry: - Click the 'Add Entry' button at the bottom of the Panel to add a new Program Entry.
    • Edit an Entry: - To edit an existing entry, click on the actual entry in the schedule.  Make your desired changes on the Edit Entry page and click 'Save.'
    • Delete an Entry: - To delete an existing entry, click on the actual entry in the schedule.  On the Edit Entry Page, click the button labeled 'Delete this Entry.'  Click 'OK' in the confirmation dialog box.

  • Icons (Toolbar)
  • The Icon Toolbar provides a few easy buttons to quickly change settings on your thermostat.

    One Touch ComfortWindow

    Click the One Touch ComfortWindow button to apply a three hour override with your ComfortWindow high and low values.  Using the One Touch ComfortWindow button will automatically exit Vacation Mode and modify any existing Override (if needed).

    One Touch ComfortWindow

    If your browser or mobile devices does not support auto update, use the refresh icon to reload the current page and update any values that may have changed.

    One Touch ComfortWindow

    Click the Party button when you are expecting a larger group of people in your house.  ComfortWindow will apply a 3 hour override adjusting your settings in anticipation of the group.  Using the Party button will automatically exit Vacation Mode and modify any existing Override (if needed).

    One Touch ComfortWindow

    Click the Vacation button to enter Vacation Mode.


  • Warning Dialogs
  • Warning Triangle

    A Warning banner may appear just below the main menu to provide important information about your thermostat.

    • Connection Lost: - This warning is displayed when the server is unable to communicate with your thermostat.  You will be unable to make changes to your thermostat using the Remote Access Center.  The information displayed on the Remote Access Center may not be up to date.  Likely causes are listed below.
      • Interruption in your Internet Service
      • Incorrect SSID or Network Password
      • Device not properly Paired
      • Weak wireless signal
      • Internal maintenance with our system